Effective Date: March 12, 2026
It Is Well Healthcare / It Is Well Medispa (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health-related information you provide when using our website or services. This Privacy Policy explains how we collect, use, and safeguard your information.
By using this website or submitting information through our forms, you agree to the terms described in this Privacy Policy.
Information We Collect
We may collect certain information when you visit our website, schedule services, or contact our office.
Personal Information
Personal information may include:
Name
Email address
Phone number
Appointment requests or scheduling information
Billing or payment information
Information submitted through consultation or contact forms
This information is provided voluntarily when you complete forms, request services, or communicate with our office.
Health-Related Information
Some services or consultation forms may request health-related information to determine eligibility for treatments or services. Certain information may be considered Protected Health Information (PHI) under applicable healthcare privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
How We Use Your Information
Information collected may be used for purposes including:
Scheduling consultations or appointments
Responding to inquiries or service requests
Providing medical or aesthetic services
Processing payments
Sending appointment reminders or follow-up communications
Improving website functionality and service quality
Maintaining compliance with applicable healthcare regulations
We collect and use only the information reasonably necessary to provide our services.
Information Sharing
We do not sell, rent, or trade your personal or health information to third parties.
Your information is not shared with outside parties for marketing purposes.
Information may be shared only when necessary to operate our services, including:
Secure payment processing providers
Appointment scheduling or practice management platforms
Communication systems used to contact patients regarding appointments or services
These service providers are expected to maintain appropriate confidentiality and security practices.
Information may also be disclosed when required by law, legal process, or regulatory authorities.
Website Analytics and Cookies
Our website may use cookies or analytics tools to improve performance and understand how visitors interact with the site.
These tools may collect general technical information such as:
Browser type
Device type
Pages visited
General geographic region
This information is used solely to improve website functionality and user experience.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information from unauthorized access, disclosure, or misuse.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or policies of those external websites.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in services, regulations, or operational practices. Updated versions will be posted on this page with the revised effective date.
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us at 302-678-WELL (9355)