Effective Date: May 11, 2026
It Is Well Healthcare / It Is Well Medispa (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health-related information you provide when using our website or services. This Privacy Policy explains how we collect, use, and safeguard your information.
By using this website or submitting information through our forms, you agree to the terms described in this Privacy Policy.
Information We Collect
We may collect certain information when you visit our website, schedule services, complete forms, or contact our office.
Personal Information
Personal information may include:
Name
Email address
Phone number
Appointment requests or scheduling information
Billing or payment information
Information submitted through consultation or contact forms
This information is collected when voluntarily provided by you through forms, appointment requests, consultations, text messaging opt-ins, or direct communication with our office.
Health-Related Information
Some services or consultation forms may request health-related information to determine eligibility for treatments or services. Certain information may be considered Protected Health Information (PHI) under applicable healthcare privacy regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
How We Use Your Information
Information collected may be used for purposes including:
Scheduling consultations or appointments
Responding to inquiries or service requests
Providing medical or aesthetic services
Processing payments
Sending appointment reminders or follow-up communications
Sending SMS/text communications related to appointments, services, promotions, or customer support
Improving website functionality and service quality
Maintaining compliance with applicable healthcare regulations
We collect and use only the information reasonably necessary to provide our services.
SMS Communications
If you consent to receive SMS from It Is Well Healthcare / It Is Well Medispa, you agree to receive appointment reminders, follow-up messages, promotional offers, customer care messages, and service-related SMS communications from us.
Reply STOP to opt-out at any time.
Reply HELP for support.
Message and data rates may apply.
Messaging frequency may vary.
Your SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Sharing
We do not sell, rent, or trade your personal or health information to third parties.
Your information, including phone numbers and SMS consent, is not shared with third parties or affiliates for marketing purposes.
Information may be shared only when necessary to operate our services, including:
Secure payment processing providers
Appointment scheduling or practice management platforms
Communication systems used to contact patients regarding appointments or services
HIPAA-compliant technology providers supporting healthcare operations
These service providers are expected to maintain appropriate confidentiality and security practices.
Information may also be disclosed when required by law, legal process, or regulatory authorities.
Website Analytics and Cookies
Our website may use cookies or analytics tools to improve performance and understand how visitors interact with the site.
These tools may collect general technical information such as:
Browser type
Device type
Pages visited
General geographic region
This information is used solely to improve website functionality and user experience.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information from unauthorized access, disclosure, or misuse.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or policies of those external websites.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in services, regulations, or operational practices. Updated versions will be posted on this page with the revised effective date.
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
It Is Well Healthcare / It Is Well Medispa
Phone: 302-678-WELL (9355)