FAQ

What are your office hours?

For your convenience, patients are seen during the following hours:
Monday-Thursday 8:30 a.m.-5:00 p.m.
Friday 8:30 a.m.-12:30 p.m.

The office will be closed daily from 12:00 p.m.-1:00 p.m. for lunch

Phones are answered by office staff during the following hours:
Monday-Thursday 8:30 a.m.-5:00 p.m. (Office closed daily from 12:00 p.m.-1:00 p.m. for lunch)
Friday 8:30 a.m.-12:30 p.m.

Call our office at (302)-678-WELL (9355). From our office or website and return the completed packet to our office so we can reach out to schedule you.

Office Phone: 302-678-WELL (9355) Fax: 302-678-9310 (Medispa Phone number 302-342-0036)

Unfortunately, we have to charge a $25 fee for missed appointments when proper notice is not provided. Following (4) four no-shows, you will be dismissed as a client from the practice if you are an established patient. For new patients you will be dismissed after (2) two no-shows.

We kindly ask that you arrive on-time for your appointments. We understand life happens to all of us, so we do allow a 5 minute grace period for appointments as long as our schedule allows. If you are more than 5 minutes late, we will need to reschedule your visit.

  1. Blank forms will not be accepted. Personal information must be completed.
  2. Please drop off forms 7 days before needed as it may take up to 7 days to complete the documents.
  3. Many forms require a current examination prior to being completed.
  4. The charge for review and completion of medical forms is $25.00. Payment is due upon pickup. There is no additional fee when forms are brought to a scheduled visit at the office.
  5. $25 fee is required for letters written by the provider

If you are joining our practice, medical record release forms are available to download on our website. Please print the form and drop it off at the office or fax it to 302-678-9310. We will then obtain your medical records from your previous physician.
Click here to download a Medical Records Release Form.

Prescriptions that cannot be phoned in may require 48 hours to be completed. Please plan at least 5 days in advance of your medication running out.
Prescriptions will only be refilled during normal office hours. When calling the office to request a refill, please use our prescription refill line.

We ask that you bring the following items/documents to your appointment:
Driver’s License or Photo ID
Insurance Card (if applicable)
Payment for Services or Co-Pay

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